No detail is ever too small for our Concierge services.
From booking to arrival, our team of management professionals are committed to ensuring a smooth trip and the most comfortable stay.
Travel Planning
Accommodation Booking
Make your own reservations through the app at any time, or have your Personal Concierge assist with booking your stay. Let us know your preferred dates via chat so we can reserve your home, or arrange reciprocal stays at other NOT A HOTEL properties should you so wish.
Transfer Arrangement
In addition to arranging transfers to and from the nearest airport or train station, our Concierge team can also accommodate personal requests for organizing the most comfortable means of transport from your point of arrival to your home.
*Travel arrangements are subject to additional charges.
Property Management
Full-Service
Property Management
Leave the complex management tasks, maintenance, and payment of utilities and taxes, often associated with traditional vacation homes, to NOT A HOTEL. During your stay, you can also enjoy hotel-like services.
On-Site Storage for
Belongings While Away
NOT A HOTEL provides owner-exclusive closets and lockers. With ample storage space, you won't need to transport your belongings each time you visit.
* Closet specifications differ from property to property.
* Some properties do not have closets, but you can still store your belongings.
Experience Concierge
Culinary Experiences
Feed your soul with exquisite dining experiences featuring Michelin-starred chefs and regional specialties in your own kitchen and home.
*Meals are subject to additional charges.
At-Home Wellness Services
Restore your wellbeing with private gyms and massage services delivered right to your home.
*Private gyms are included in select properties only
Local & Cultural Excursions
Immerse in the outdoors and local culture to discover a deeper, more authentic side of Japan, available exclusively for NOT A HOTEL owners.
Personal assistance,
just a tap away
Connect with your Concierge at anytime through NOT A HOTEL App. Get notifications for travel itineraries, reservation reminders, and weather reports.
About us
NOT A HOTEL is not a hotel
We’re here to inspire a new way of living like never before